UK Supermarkets Improve Their Customer Satisfaction Rankings

Post by Sharat | January 28, 2010 | ASDA, John Lewis, Marks And Spencers, Sainsbury's, Shopping News, Tesco, Waitrose | 2 Comments

According to a new survey of customer service, UK supermarkets provide a higher level compared with their non-food retailing peers.

In the most recent UK Customer Service Index, the UK’s supermarket chains received an average score of 80 out of 100 for their customer service in a study which polled some 26,000 shoppers.

The top retailer which provided consumer satisfaction in the index was Waitrose who scored an average of 86, and was closely followed by Marks And Spencer who scored 85 points.

Asda came in third in the rankings, scoring 81 points, and was followed by Sainsbury’s and Iceland. The UK’s largest retailer Tesco scored 79 out of 100.

Bottom of the supermarket customer service list was the Co-op with a score of 75.

The top non-food retailer in the UK John Lewis was John Lewis and as a category non food retailers managed an average score of 79 points.

The results of the survey show that the retail sector in general has managed an improvement of four points during the last two years, and now top the industry consumer satisfaction rankings ahead of tourism and consumer services.

Please Note - All Prices Quoted Are Correct at Time of Posting

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2 Responses to “UK Supermarkets Improve Their Customer Satisfaction Rankings”

  1. Mrs Graham on February 6th, 2010 6:35 pm

    This to thank you to the two ladies in asda stenhousemuir for there help every time i shop at your store people are quick to critise but Linda And Diane are brilliant at there job no one every compliment people but thet deserve for there hard work with you thank you very much mrs graham

  2. lyn palmer on February 9th, 2010 1:57 pm

    I went shopping for pamper nappies size 6 in your Store at Cribbs Causeway
    when I got there, there were none in that size, I was very disappointed
    I asked a passing Asda man in green
    He was so very helpful, he went off and got further stocks for me
    when I got back I just thought I would send a email to let your know about one of your staff
    I am just sorry I did not take his name
    thank you to that man
    regards
    lyn

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